Ryan M. KurtzPROFESSIONAL PROFILE / OCTOBER 2026
Experience &
qualifications.
An IT support professional with experience helping employees and businesses resolve computer, software, network, and account-access issues. My background also includes managing technology and developing software products.
IT support and technology management.
Over seven years of hands-on IT support experience resolving hardware, software, networking, telephone-system, and account-access issues. Experienced in supporting Windows and Microsoft 365 users, prioritizing urgent problems, explaining solutions clearly, keeping accurate support records, and escalating issues when necessary. I have also led business technology operations and started a software development company.
Work history
Kurtz Global Entertainment Inc.
Founder & CEO / Software Engineer
- Plan and support online applications, databases, and the services users rely on to access them.
- Identify and resolve software, connectivity, sign-in, and configuration problems affecting websites and mobile applications.
- Develop account setup, secure sign-in, and employee access procedures.
- Document system operations, standard procedures, and troubleshooting guidance.
Kurtz Global Media Inc.
CEO / Digital Operations Lead
- Managed day-to-day technology needs for digital operations, online content, and business communications.
- Coordinated projects from planning and setup through testing, issue resolution, and vendor follow-up.
- Developed operational documentation and remote team support guidance.
Universal Orlando Resort
Security Officer
- Responded to incidents in a high-volume guest environment, following established escalation and documentation processes.
- Used clear communication, de-escalation, prioritization, and cross-team coordination during sensitive situations.
DealerIT Group
IT Support Specialist — Remote
- Provided Tier 1 and Tier 2 remote support to dealership clients nationwide, handling approximately 20–30 tickets and 15–25 technical support calls per day.
- Resolved issues involving Windows, Microsoft 365, Active Directory, Microsoft Entra ID, TCP/IP, DNS, DHCP, VPNs, VoIP, MFA, and workstation connectivity.
- Documented technical support requests and follow-up actions using ServiceNow, Zendesk, Jira, ConnectWise, and Autotask.
- Supported remote employees via RDP and VPN, troubleshot 3CX, Mitel, RingCentral, and Nextiva, and created SOPs and end-user guidance.
Ford of Clermont
IT Manager / Customer Relations
- Supported workstations, point-of-sale technology, business applications, network devices, peripherals, and telecommunications within dealership operations.
- Handled onboarding, user accounts, permissions, Microsoft 365 support, troubleshooting, and technology procurement.
- Coordinated vendors and service providers, documented support procedures, and trained employees on business technology.
- Earned Ford Certified STARS recognition.
Kurtz Industries Inc.
Owner / IT Operations Lead
- Delivered hands-on troubleshooting and technical support for computer hardware, software, networking, and technology products.
- Handled product configuration, installation, customer training, technical documentation, inventory, and day-to-day business operations.
Technical skills
Help desk and support tools
ServiceNow, Zendesk, Jira, ConnectWise, Autotask, incident tracking, service standards, technical documentation, issue escalation, troubleshooting.
Account and sign-in support
Active Directory, Microsoft Entra ID, user provisioning, account recovery, password resets, MFA, authentication and permissions troubleshooting.
Computers and workplace software
Windows 10/11, Windows Server, macOS, Microsoft 365, Office 365, Microsoft Teams, Remote Desktop / RDP.
Networking and phone systems
TCP/IP, DNS, DHCP, VPNs, LAN/WAN connectivity, 3CX, Mitel, RingCentral, Nextiva, and VoIP issue resolution.
Software and online services
Google Cloud, Firebase, Cloudflare, website and mobile application development, application support, and secure account services.
Education
Penn State University
Master's-level studies in Computer Science; focus on artificial intelligence and software engineering
Ashford University
Master of Arts in Organizational Management
Ashford University
Bachelor of Arts in Finance
Certifications & recognition
Certifications being pursued
CompTIA A+, CompTIA Network+, CompTIA Security+ — in progress; not represented as earned certifications.
Other training & recognition
Ford Certified STARS; CPR Certified; Security Class D License (Training Security Group, Orlando, FL).
Academic recognition
Golden Key International Honour Society; Dean's List — six-time recipient.
This résumé is a summary of my professional experience. For additional information, please connect with me on LinkedIn or get in touch.
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